Policies for JewelLink customers, users, and visitors.

Terms of Service

These Terms of Service govern access to and use of JewelLink websites, applications, training content, messaging tools, AI features, and related services provided by Jewelry Sales Academy LLC.

Use of Services

Customers and authorized users may use JewelLink only for lawful business purposes related to jewelry retail operations, clienteling, training, communications, analytics, and store workflows. Users are responsible for maintaining accurate account information and protecting login credentials.

Customer Data

Customer owns the information submitted to the services, including client records, form responses, messages, training records, store activity, and related business data. JewelLink may process that information to provide, secure, support, improve, and operate the services.

AI Features

AI features may generate suggestions, summaries, training responses, workflow recommendations, or other outputs. Users remain responsible for reviewing AI output before relying on it for customer communications, employment decisions, legal compliance, or business operations.

Fees and Subscriptions

Paid plans, billing intervals, included features, and cancellation terms are described in the applicable order, invoice, or written agreement. Unless otherwise stated, fees are non-refundable once a subscription period begins.

Service Availability

JewelLink works to provide reliable access, but services may be unavailable due to maintenance, third-party systems, internet failures, emergencies, security work, or events outside reasonable control.

Limitation of Liability

To the fullest extent permitted by law, JewelLink is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or loss of data.

Privacy Policy

This Privacy Policy explains how JewelLink collects, uses, shares, and protects information through its websites, applications, communications, and services.

Information We Collect

We may collect account information, business contact information, billing records, website usage data, device and log data, support communications, training activity, clienteling records, form responses, and messages processed through connected services.

How We Use Information

We use information to provide the services, authenticate users, process transactions, deliver support, personalize workflows, operate training and AI features, secure our systems, communicate with customers, analyze performance, and comply with legal obligations.

Sharing Information

We may share information with service providers, integrated platforms, payment processors, messaging providers, analytics vendors, professional advisors, and authorities when required by law. We do not sell customer business data.

Cookies and Analytics

Our websites may use cookies, pixels, local storage, and analytics tools to understand traffic, improve pages, remember preferences, and measure campaigns. Browser settings may allow users to limit certain tracking technologies.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and customers should use strong passwords and appropriate access controls.

Privacy Requests

To request access, correction, deletion, or other privacy assistance, contact support@jewellink.com. We may need to verify the request before taking action.

Company Contact

Jewelry Sales Academy LLC
1825 N Grant St
Little Rock, AR 72207
support@jewellink.com

SMS/MMS Messaging Policy

This policy applies to SMS and MMS messages sent through JewelLink or connected messaging providers.

Consent

Customers are responsible for obtaining and documenting appropriate consent before sending text messages to consumers. Message recipients should understand who is sending messages and what type of communication they may receive.

Opt-Out

Recipients must be able to opt out of messaging. Standard opt-out keywords such as STOP should be honored promptly, and customers should not continue non-essential messaging after an opt-out request unless legally permitted.

Message Content

Messages must be lawful, accurate, respectful, and related to legitimate business purposes. Prohibited content includes spam, deceptive offers, harassment, illegal goods or services, and messages that violate carrier or platform rules.

Rates and Delivery

Message and data rates may apply. Delivery depends on carriers, recipient devices, third-party providers, and network conditions. JewelLink cannot guarantee delivery or timing for every message.

Compliance

Customers are responsible for complying with TCPA, CAN-SPAM, CTIA guidelines, carrier requirements, privacy laws, and other rules that apply to their messaging programs.

Acceptable Use Policy

Users may not misuse JewelLink, interfere with service operation, attempt unauthorized access, reverse engineer protected portions of the platform, upload malicious code, scrape data without permission, or use the services to violate law or third-party rights.

JewelLink may suspend or restrict access when necessary to protect users, customers, consumers, third-party providers, or the platform.

Data Protection Resources

JewelLink is designed for operational data used by jewelry retailers, including store workflows, clienteling, training, messaging, and analytics. Customers should configure user permissions, integrations, retention practices, and messaging programs to match their compliance needs.

US Development

JewelLink is 100% developed and engineered in the USA by Jewelry Sales Academy LLC.

Contact

For legal, privacy, security, or data protection questions, contact support@jewellink.com or write to Jewelry Sales Academy LLC, 1825 N Grant St, Little Rock, AR 72207.